Returns and failed delivery

We want you to receive your order in good condition. This page explains how we handle damaged items and failed delivery.

Check before you pay

With cash on delivery you can check the parcel for the correct product and visible damage at the time of delivery. If the item is wrong or clearly damaged, you may decline the parcel before paying.

Damaged or wrong item

If you find a problem after delivery, contact our support within a reasonable time with your order reference and a photo of the item. We will review the case and arrange a replacement or resolution where appropriate.

Failed delivery

If the courier cannot reach you or the phone number is unreachable, the delivery may be reattempted or the order may be returned. Please provide an accurate address and a reachable phone number to avoid failed delivery.